CONTACT US
There are several ways you can reach us if you need to get in touch:
Live Chat - COMING SOON!
Open the live chat to talk to a specialist at Mānuka Health.
SEND US A MESSAGE
Email us at customer.service@manukahealth.com and a specialist will respond to assist.
FREQUENTLY ASKED QUESTIONS
Do you ship internationally?
Yes, to most countries. All international orders are sent from New Zealand via international carrier. Please note we cannot send orders to these locations:
Afghanistan Kenya Saudi Arabia Bahrain Kuwait South Africa China Kyrgystan Tajikistan Cyprus Lebanon Turkmenistan | Dominican Republic Myanmar Ukraine Estonia Nigeria United Arab Emirates Ethiopia Oman Uzbekistan Egypt Pakistan Vietnam | Ghana Papua New Guinea Western Australia Haiti Poland Iraq Qatar Japan Romania Jordan Russia Kazakhstan |
I ordered the wrong item, can I return it?
Yes, we accept returns within the first 30 days. See return policy.
How do I choose the right mānuka honey / MGO for me?
To help us measure the magic of mānuka, Mānuka Health pioneered the MGO testing method. This provides a scientifically proven measure of each jar of mānuka honey's power and potency, so you can confidently choose the right mānuka honey for your needs.
The MGO system is effective, yet simple; the higher the MGO, the more potent the honey.
As a general guide, we recommend:
To support daily wellbeing – choose Daily MGO 400+
For extra goodness to elevate inner and outer radiance – choose Extra MGO 600+
For targeted and acute care needs – choose Ultra MGO 800+
How does auto-replenish work?
Just select your desired product, then choose your order frequency, and hit ‘auto-replenish’. You can easily pause, cancel, or edit your order any time through your account dashboard at manukahealth.com
How do I earn Pollen Points?
The Hive’s loyalty points are known as Pollen Points, and you’ll earn them on each and every purchase you make -- including any auto-replenish orders. You’ll also have the opportunity to earn extra bonus points on special offer days and by completing missions.
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